BY DARREN PHALEN
Darren (MPI Chicago Area Chapter) has been in the meeting industry in various roles for 13 years. As
vice president of innovation and customer experience, he leads Encore’s engine for innovative
thought, research and development, as well as technology integration. Led by a drive to never
accept the status quo, Darren’s main mission is to ensure that Encore’s customer experience is
unparalleled by its commitment to being unique, creative and innovative.
It is now the responsibility of the event planner to not only
understand the latest in technology, but to understand how that
technology can affect an individual’s event experience.